If you wish to check the status of your delivery or order you can simply email info@aaltonen.ie or if it is urgent you can call us on +353 (0)21 4872405.
We currently accept all major credit cards. We also accept Google Pay, Apple Pay and Revolut. If you choose the free click and collect option we can accept card payments at our depot. If you are having difficulty processing a payment with an International credit card, then please give us a call on +353 21 4872405.
You may cancel an order free of charge within a specific timeframe. Delivery charges must be charged once we have dispatched your order to the courier. As stated above, delivery is expected between 2-3 days after an order has been placed. Typically, an order will take 1 working day to process and organise delivery. You should try to cancel your order as soon as possible to avoid delivery and order fees. Should you decide to return your order to us, you will only be provided with a refund once the items have been inspected and deemed to be in satisfactory condition. You are liable for any shipping costs in this instance.
Our website is a fully functioning e-commerce website. Simply click on any product listed and add to your cart. Once your cart is filled and you have made sure your order is correct, you can then enter your billing and delivery information and we can begin processing your order.
We do not hold any stock at our office in Cork City. If you choose the Free Click and Collect option you will need to collect your order from Aaltonen International Moving & Storage, Barnagore, Ovens, P31EP95. Please wait for confirmation that your order is ready for collection by email or text. Free Click and Collect is available from 10am – 5pm Monday to Friday. Please arrive with a suitable vehicle to collect Meidum, Large or Elite Moving Kits.
Free Shipping is available throughout Ireland for orders exceeding €250 unless the order exceeds the maximum weight limit and must be sent on a pallet. Palletised shipping is curbside delivery only. We also offer free local delivery to specific areas in Cork City and suburbs when you spend over €75.00. We also offer free local delivery (within Cork City Limits) on Medium, Large and Elite Moving Kits. There is also the option of Free Click and Collect from our main depot in Ovens, Co. Cork.
At the moment, we ONLY ship orders placed directly on our website to counties in the Republic of Ireland. Please get in touch directly if you wish to place an order to another country.
Our standard hours of delivery are business hours (Monday-Friday 9 am-5 pm except for Bank Holidays). All orders are delivered securely wrapped in pallet wrap to ensure the products are clean and free from any damages. If you notice damages or discrepancies with your delivery please do not sign for it and raise the issue with us by taking photographs and sending them to info@aaltonen.ie. You must contact us within 3 days of receiving your order. We will then investigate the matter with the courier. A full refund may be applicable if the goods are returned to us in the same condition as the photographic evidence provided. We may also choose to replace the damaged product with no further delivery charges. Refunds will only be made to the same billing account used to make the purchase.
Delivery by courier should be expected 2-3 days after placing the order on a working day. Orders received on Friday afternoons, and weekends will not be processed until the beginning of the next week. Smaller deliveries less than 5kg will be sent with An Post and should be expected from 1 – 5 working days after placing the order on a working day. Tracking numbers can be provided for An Post Deliveries.
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