Terms and Conditions

Acceptance of Terms

By accessing and using the services provided by Aaltonen Moving Supplies & Packaging, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you should not use our services.

Bulk Orders and High-Value Orders

1. Availability and Delayed Delivery: Bulk orders or high-value orders exceeding €800.00 are subject to stock availability. The fulfilment of such orders may experience delayed delivery times. The acceptance of these orders is contingent upon the current stock levels.
2. Communication for High-Volume Orders: Customers intending to place high-volume orders are required to initiate direct communication by calling +35321 4872405 or emailing info@aaltonen.ie. This communication is essential to discuss stock quantities and establish mutually agreeable delivery logistics.
3. Processing Time for Large Orders: Orders, whether of considerable volume or pertaining to products not currently in stock, whether listed or unlisted, may necessitate an extended processing time. Customers should anticipate a delivery timeframe of up to 5 working days for such orders.

It is imperative that customers engaging in bulk or high-value transactions with Aaltonen Moving Supplies & Packaging acknowledge and understand the aforementioned conditions, and actively engage in communication to facilitate the efficient processing and delivery of their orders.

Once Used or Second Hand Products

1. Inventory of Second-hand Products: Aaltonen Moving Supplies & Packaging maintains an inventory of second-hand or once-used packaging products. While the dimensions of these products are provided on the website, it is imperative to note that images and measurements displayed may exhibit slight variations from the actual delivered product. Such discrepancies are contingent upon the availability of stock and suppliers.
2. Quality Assurance: Notwithstanding potential variations, Aaltonen Moving Supplies & Packaging assures customers of consistently stocking high-quality packing materials that adhere to their advertised fitness for purpose. Customers can expect the received products to align with the overall quality standards as represented on the platform.

Customers are encouraged to take cognisance of the inherent nature of second-hand items, understanding that variations may arise due to the dynamic aspects of stock availability and supplier sourcing. The commitment to providing fit-for-purpose packing materials remains unwavering in adherence to the representations made on the website.

Order Processing and Delivery Terms

1. Order Processing Schedule: (a). Orders received on Friday afternoons and weekends will be processed commencing the following week. (b). Aaltonen Moving Supplies & Packaging endeavour to complete delivery within 1-3 working days as of when order is placed on initial working day. Orders placed during a Bank Holiday weekend will be processed on the subsequent working day. (c). If an order has not been delivered within the 1-3 working day period, Aaltonen Moving Supplies and Packaging must be contacted and made aware by the customer.
2. Delivery and Inspection: (a). Deliveries occur during standard business hours (Monday-Friday, 9 am-5 pm), excluding Bank Holidays. (b). Products are securely wrapped in pallet wrap, palletised or packed in boxes for cleanliness and protection. (c). Damages or discrepancies must be reported within 3 days of receipt by contacting Aaltonen Moving Supplies & Packaging. (d). Refunds or replacements may be applicable upon investigation and return of goods in the condition depicted in provided photographic evidence. (e). Refunds are processed exclusively to the original billing account.
3. Alternative Delivery Instructions: (a). Alternative delivery addresses, including workplaces, can be arranged. (b). If unsure of availability at the shipping address, explicit instructions must be provided on the delivery note for courier contact before attempted delivery. (c). Aaltonen Moving Supplies & Packaging assumes no responsibility for redelivery charges resulting from courier inability to contact the customer.
4. Liability and Redelivery Charges: (a). Negligence resulting in loss lies with the customer, and Aaltonen Moving Supplies & Packaging assumes no liability in such cases. (b). Deliveries are limited to the Republic of Ireland, with potential additional charges for Donegal due to non-standard delivery routes.
5. Delivery Costs: (a). Nationwide delivery costs €11.50 + VAT on packages not exceeding 25kg. (b). Packages exceeding the 25kg limit incur an additional €8.50 + VAT. (c). For each subsequent 25kg exceeding the limit, an additional €8.50 + VAT is charged.
6. Curb-side Delivery: (a). Applies to large orders requiring palletised deliveries. (b). Customers are responsible for handling products into their premises. (c). Curb-side delivery of palletised products costs €56.00 + VAT nationwide. (d). Free delivery may apply on Large Orders within County Cork. (e). Missed curb-side deliveries incur an additional €45.00 + VAT for redelivery.

Customers engaging in transactions with Aaltonen Moving Supplies & Packaging are deemed to have accepted and agreed to abide by these terms and conditions related to order processing, delivery, and associated charges.

Click and Collect

1. Availability of Free Click and Collect: (a). A free-of-charge click and collect option is provided during weekdays between the hours of 9 am – 5 pm.
2. Weekend Collections and Pre-Agreement: (a). Weekend collections necessitate prior agreement, which can be facilitated through communication via phone or email. (b). The initiation of a weekend click and collect arrangement requires adherence to the terms set forth herein.
3. Collection Point and Location: (a). All click and collect orders are designated for collection at our depot located in Ovens, Co. Cork, with the postal code P31EP95.
4. Scheduling Collection Times: (a). Customers are obligated to coordinate and confirm collection times with Aaltonen Moving Supplies & Packaging staff prior to arriving at the designated collection point. (b). This stipulation ensures orderly processing and readiness of the order for collection.

Weight Capacity of Boxes

1. Assumption of Responsibility: Aaltonen Moving Supplies & Packaging disclaims any responsibility for injuries resulting from the overloading or misuse of its products. Users acknowledge and accept the inherent risks associated with improper handling and utilisation of the provided items.
2. Product Guidelines: The branded boxes supplied by Aaltonen Moving Supplies & Packaging are imprinted with explicit instructions delineating the types of items suitable for packaging within each product. Users are advised to adhere strictly to these guidelines to ensure safe usage.
3. Manual Handling Recommendations: Aaltonen Moving Supplies & Packaging strongly recommends the implementation of prudent manual handling techniques during the lifting of our products. Users are explicitly cautioned against exceeding the stipulated weight limit of 20 kilograms, as specified for each box.
4. Limitation of Liability: Aaltonen Moving Supplies & Packaging shall not be held liable for any injuries, damages, or losses arising from the failure to observe the prescribed weight limits or guidelines outlined for the proper use of its products.

It is imperative for users to carefully review and comply with the weight capacity specifications and handling guidelines provided by Aaltonen Moving Supplies & Packaging to mitigate potential risks and ensure the safe utilisation of the supplied packaging materials.

Returns Policy

1. Cancellation Period: (a). Customers possess the right to cancel an order within a specific timeframe, free of charge.
2. Delivery Charges: (a). Delivery charges become applicable once the order has been dispatched to the courier. (b). The timeframe for cancellation, as established by Irish consumer law, is not contingent upon the imposition of delivery charges.
3. Order Processing and Delivery: (a). As elucidated previously, a standard delivery is anticipated within 1-3 working days post-order placement. (b). The standard order processing duration is typically before 2pm on same or subsequent working day, after which delivery arrangements commence upon receipt of payment.
4. Timely Cancellation to Avoid Fees: (a). Customers are advised to initiate the cancellation process at the earliest opportunity to circumvent the imposition of delivery and order-related fees. (b). The adherence to this recommendation aligns with both the consumer’s rights and the efficiency of order processing procedures.
5. Refund and Return Conditions: (a). In the event of a decision to return the order, a refund will only be issued following a comprehensive inspection, confirming the items are in satisfactory condition. (b). Customers assume responsibility for shipping costs associated with the return, should it be proven that Aaltonen Moving Supplies & Packaging has supplied a damaged, missing or unexpected delayed delivery.

Terms and Conditions for Eco Move Crate Hire

1. Standard Delivery Hours and Service Limitations: (a). Our standard delivery hours are confined to business hours (Monday-Friday, 9 am-5 pm, excluding Bank Holidays). (b). Customers are required to contact us for the arrangement of payment and delivery concerning Eco Move Crates. (c). Eco Move Crate hire is currently limited to County Cork unless otherwise agreed upon in advance.
2. Nature of Eco Move Crates and Availability for Purchase: (a). Eco Move Crates are exclusively available for hire and are not offered for sale. (b). Customers are expressly prohibited from purchasing Eco Move Crates.
3. Customer Presence and Acknowledgment: (a). The Customer acknowledges the necessity for their presence or a designated representative during the delivery and collection of Eco Move Crates. (b). All delivered products are acknowledged to be in good condition upon signing into the care and custody of the customer.
4. Verification of Delivery and Late Fees: (a). Customers are advised to count and verify the number and condition of crates upon delivery to ensure accuracy. (b). Any lost, stolen, defaced, or damaged crates will result in an additional charge equivalent to the prevailing retail value (€39.50 ex VAT per crate). (c). Daily late fees will be imposed based on the number of crates not returned on the specified collection date.
5. Payment and Agreement to Terms: (a). Full payment for all hired crates must be made prior to delivery. (b). Payment indicates the customer’s agreement to these terms and conditions.
6. Authorisation to Retain Payment Information: (a). Aaltonen Moving Supplies & Packaging is authorised by the customer to securely retain payment information until the collection date when an inspection and verification of crate condition and quantity occur.
7. Authorisation for Charges in Case of Loss/Damage/Late Returns: a. In the event of loss, damage, or late returns, the customer acknowledges and authorises Aaltonen Moving Supplies & Packaging to charge the appropriate amount, as stipulated above.

Modifications to the Service and Prices

1. Price Adjustments: (a). Prices for our products are subject to change without prior notice. (b). Customers acknowledge that adjustments to product prices may occur, and it is their responsibility to review the current pricing before making a purchase.
2. Service Modification and Discontinuation: (a). Aaltonen Moving Supplies & Packaging reserves the unilateral right to modify, suspend, or discontinue the Service, or any part thereof, without prior notice. (b). This discretionary authority extends to any content associated with the Service.
3. Limitation of Liability: (a). Aaltonen Moving Supplies & Packaging shall not be held liable to customers or any third party for any consequences arising from modifications, price changes, suspension, or discontinuance of the Service. (b). Customers expressly acknowledge and accept the inherent right of Aaltonen Moving Supplies & Packaging to exercise discretion in the operation and provision of the Service.

Please contact Aaltonen Moving Supplies & Packaging on 0214872405 or info@aaltonen.ie to receive a quotation.