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Terms and Conditions

Disclaimer

Aaltonen Moving Supplies & Packaging reserves the right to decline high volume orders. Bulk orders or high-value orders exceeding €800.00 will be subject to availability of stock and may result in delayed delivery times. When placing a high-volume order please call 0214872405 or email info@aaltonen.ie to discuss availability and delivery logistics. Large orders or products not in stock whether listed or not can take up to 5 working days to be delivered. We stock a range of “second hand” or “once used” packaging. Although the website may list the dimensions of these products, the images and measurements may differ slightly from the product delivered. This is all dependant on stock and suppliers. However, we will always stock quality packing materials that are fit for purpose as advertised. Orders received on Friday afternoons, and weekends will not be processed until the beginning of the next week. Delivery should be expected 2-3 days from Monday.

Delivery and Returns

Our standard hours of delivery are business hours (Monday-Friday 9 am-5 pm except for Bank Holidays). All orders are delivered securely wrapped in pallet wrap to ensure the products are clean and free from any damages. If you notice damages or discrepancies with your delivery please do not sign for it and raise the issue with us by taking photographs and sending them to info@aaltonen.ie. You must contact us within 3 days of receiving your order. We will then investigate the matter with the courier. A full refund may be applicable if the goods are returned to us in the same condition as the photographic evidence provided. We may also choose to replace the damaged product with no further delivery charges. Refunds will only be made to the same billing account used to make the purchase.

Alternative delivery addresses can be agreed such as (to your workplace) if it is more convenient to you. We accept no liability if proven that negligence resulting in loss lies with the customer.

We currently deliver to counties in the Republic of Ireland ONLY. Deliveries to Donegal may incur a slightly higher charge as it is not our usual delivery route.

Delivery nationwide costs €8.00 on packages not exceeding 25kg. Any orders exceeding the 25kg limit will incur an additional cost of €5.00 Nationwide. If the additional package further exceeds the 25kg another additional €5.00 will be charged and so forth.

Curbside delivery applies to large orders which require palletised deliveries. You are expected to handle the products yourself into your residence or premises. Kerbside deliveries of palletised products cost €45.00 Nationwide. Free delivery on all large orders within county Cork. If you miss a curbside delivery an additional charge of €25.00 + VAT will be charged for redelivery. The courier has been instructed to call before arriving to give notice of the delivery. Higher delivery charges will incur for palletised delivery to orders outside Co. Cork.

Click and Collect

A free click and collect option is available between the hours of 9 am – 5 pm on weekdays. Weekend collections must be agreed upon by phone or email. All click and collect orders can be collected at our depot in Ovens, Co. Cork P31EP95. Please arrange a time to collect with Aaltonen Moving Supplies & Packaging before arriving to ensure your order is processed and ready to collect.

Weight Capacity of Boxes

We accept no responsibility for injuries incurred due to overloading/misuse of our products. Our products are printed to advise you which items should be packed within each product. Large linen boxes should be packed with bulky/light items. Medium delph boxes should be packed with fragile/delicate items. Small book boxes should be packed with heavy items such as books and tinned foods. We recommend that you should practice good manual handling techniques when lifting and never overload the boxes over the recommended 20kg limit.

Cancelling an order

You may cancel an order free of charge within a specific timeframe. Delivery charges must be charged once we have dispatched your order to the courier. As stated above, delivery is expected between 2-3 days after an order has been placed. Typically, an order will take 1 working day to process and organise delivery. You should try to cancel your order as soon as possible to avoid delivery and order fees. Should you decide to return your order to us, you will only be provided with a refund once the items have been inspected and deemed to be in satisfactory condition. You are liable for any shipping costs in this instance.

Eco Move Crate Hire

We are currently only hiring our Eco Move Crates within county Cork. Our standard hours of delivery are business hours (Monday-Friday 9 am-5 pm except for Bank Holidays). Please call us to arrange payment We currently only hire our Eco Move Crates within County Cork unless agreed otherwise. Our standard hours of delivery are business hours (Monday-Friday 9 am-5 pm except for Bank Holidays). Please call us to arrange payment and delivery of Eco Move Crates. Eco Move Crates are strictly for Hire and are not available to purchase. The Customer acknowledges that they or an appropriate representative should be present at the time of delivery and collection. All products that are delivered will be signed into the care and custody of the customers in good condition. The customer is advised to count and verify the number of boxes and condition upon delivery to ensure the correct order is received. Any lost/stolen/defaced or damaged crates will incur an additional charge of the current retail value of (€35.00 ex vat per crate) should the crates be lost/stolen or damaged whilst in the customers care. Daily late fees will incur and will be charged dependant on the number of crates which are not returned on the specified collection date.

All crates hired must be paid for in full prior to delivery. By paying for the hire of the ECO MOVE crates the customer agrees to the terms and conditions. Aaltonen Moving Supplies & Packaging is authorised by the customer to retain payment information securely until collection date when the condition and amount of crates are inspected and verified. Should there be any loss/damage or late returns the customer acknowledges and authorises Aaltonen Moving Supplies & Packaging to charge the appropriate amount as stated above.

Prices

Please contact Aaltonen Moving Supplies & Packaging on 0214872405 or info@aaltonen.ie to receive a quotation.